Hi, I’m Sohan, Feedback & Quality Assurance Manager at Book Tours in Dubai for our New Year Celebration Dubai Creek events. After the celebration, I collect guest feedback: what they loved, what could be better, and any suggestions. I compile reviews and share them with the team — helping improve future events, safety protocols, comfort, and guest experience. I believe honest feedback is the key to raising standards, so each New Year Celebration Dubai Creek becomes better than the last.