How Intelligent Call Routing Is Transforming Customer Experience in 2026
Engaging in customer experience today means more than being an important differentiator; it is quickly becoming an imperative. Today, in the year 2026, businesses are finding ways to change the way they interact with customers, and one of the best methods to make this happen is through the use of Intelligent Call Routing. The original purpose of call routing, which involved navigating through menu options, is simply an engine powered by artificial intelligence today.
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